For our "Mother of the Bride or Groom" department and gala it is necessary to make an appointment. We want to provide everyone with the right advice, so we cannot admit customers without staff here.

You can orientate yourself on our website. We are one of the few opportunity shops that are open and honest about our offer and prices. This way you will not be faced with surprises when you visit our boutique.

If you come by without an appointment and our agenda allows it, we will of course be happy to help you, but customers with an appointment have priority. You can visit the Party & Wedding and casual departments without making an appointment.

You can easily schedule an appointment yourself via our website. You can do this by clicking the "Plan appointment" button at the bottom right of this page and then choosing the dressing moment. You can also go to this page for more information.

If desired, you can change your account password at any time. Go to ' my account ' and then select change under 'my password'

No problem, you can request and recover your password by going to the ' my account ' page at the top of the page and then clicking on 'forgotten password'.

You can change your details in your ' my account ' environment. Please be aware that if you change an address immediately after you have placed an order, this order will not automatically be provided with your new address.

If you wish to delete your account, please contact us. Clearly provide your name and address details and if you do this by email, please email from the email address known to us.

If you would like to be kept informed via our newsletter, you can do so by entering your email address at the bottom of each page and subscribing for free.

There are several ways to unsubscribe.

01. By clicking on the unsubscribe link in the emails we send.
02. By contacting us via our contact page. If you send us an email to unsubscribe, please email this from your email address that is known in our system.

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange repair or replacement free of charge. You have various options to contact us via our contact page. Together we will then look for a suitable solution.

Of course we will resolve your complaint together. Contact us and explain your complaint/problem to us. We will always take your complaint seriously and handle it within 2 weeks at the latest.

If you email or text us, make sure that you include as much information as possible, such as your name and address, order number and possibly photos. Then we can handle your complaint even faster.

Unfortunately, we cannot compensate for price differences afterwards with offers or discounts.

Dresses Boutique also does not participate in offers, discounts or other promotions from other retailers that sell similar items/brands as Dresses Boutique. There is therefore no right to compensation for this.

Obvious mistakes or apparent price errors in the offer do not bind Dresses Boutique to deliver/provide these goods. We do our utmost to ensure that prices are correct in the boutique and in the webshop, but cannot rule out human error.

Unfortunately, we cannot offer you a size guarantee if you lose or gain (many) kilos in the time after you have purchased your dress or other item(s) from us. This is at your own risk.

We understand that situations may change, but we would like to inform you that we cannot provide a refund if the event such as communion, gala, wedding or any other party for which you purchased your outfit is cancelled. This applies even if all labels and tags are still attached to the item.

However, within the 14-day exchange period, you can select an alternative outfit for the same amount within this period. We would like to emphasize that no voucher will be provided either. We are ready to help you within these guidelines.

Our range includes various sizes per brand and article, offering a range of choices, ranging from size 32 to 52. During your search for the perfect outfit, we are ready to assist and guide you. Our goal is to ensure that you find the outfit that fully meets your wishes.

Unfortunately, we cannot offer you a size guarantee if you lose or gain (many) kilos in the time after you have purchased your dress or other item(s) from us. This is at your own risk.

Read our returns policy for our boutique here.

After the 2-week exchange period has expired, it is unfortunately no longer possible to exchange your purchase.

Click here and read our full returns policy.

Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

At the bottom right of this page you will find the always up-to-date payment methods.

In our boutique you can pay in the following ways:
- Cash
- Pin
- Credit card
- Dresses Boutique gift card

Of course you find it important to be able to shop safely online. We use a secure internet connection as soon as you start paying for your order. Your transaction data is sent encrypted over the internet via SSL. You do not need special software to pay with SSL. You can recognize a secure SSL server by the closed key at the top of your screen.

Only a small part of our collections we sell online. The items you can buy online we can send to different countries within the EU. If you have a special request please contact us .

We do our best to deliver the order to you as soon as possible. We try to ship orders placed before 5 p.m. on workdays the same day. However, we are not always able to achieve this, sometimes products are out of stock and delivery of your order may take a little longer. If we have different delivery times for a product, we will mention this on the relevant product page. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.

Delivery is via PostNL's postman or parcel deliverer. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

Throughout the entire process we will keep you informed by email regarding the status of your package. You will also find a track & trace code in the emails with which you can check for yourself when you can expect your package.

You can easily track your package via this website .

Unfortunately, there is no track & trace code available for letterpus mail, as with smaller accessories.

If you are not at home, the delivery person will try to deliver your package to one of your neighbors or the delivery person will leave a note with delivery information. You can also trace your package via the track & trace code.

If you have not received your package, check via the track & trace code whether you can find out where your package is or whether a note has been left stating that your package has been delivered to one of your neighbors.

If you still cannot find your package, please contact us and clearly state your order number and name and address details. We will then search for your package for you.

If the delivery person has returned your package to Dresses Boutique and you have paid for your order, we will refund the costs to your account within 2 weeks. You can reorder your order. If we have paid the shipping costs, these will be deducted from the total amount to be returned.

If not all items are in your package upon receipt, we kindly ask you to contact us as soon as possible.

If you have received the wrong item or size, we kindly ask you to contact us as soon as possible.

The prices listed in the webshop are exclusive of shipping costs. The shipping costs that we charge per order within the Netherlands are € 5.- We do not ship to the Wadden Islands. Shipping costs outside the Netherlands are automatically calculated at checkout.