Gala on the programme? Be on time and avoid having to wait long, the season has started!

SWING dresses collection - Dresses Boutique jurkenwinkel Sittard - Moeder van de bruid - Party dresses

Frequently asked questions & answers

Shoppen op afspraak

Icon for questionVoor welke afdelingen moet ik een afspraak maken?

Voor onze afdeling "Moeder van de Bruid of Bruidegom" en gala is het nodig om een afspraak te maken. We willen graag iedereen van het juiste advies voorzien, dus hier kunnen we geen klanten zonder personeel toelaten.

Oriënteren kun je op onze website. We zijn een van de weinige gelegenheidswinkels die open en eerlijk zijn over ons aanbod en prijzen. Zo kom je niet voor verrassingen te staan als je onze boutique bezoekt.

Als je langskomt zonder afspraak en onze agenda het toelaat, helpen we je natuurlijk graag, maar klanten met een afspraak hebben voorrang. De afdelingen Party & Wedding en casual kun je bezoeken zonder een afspraak te maken.

Icon for questionHoe maak ik een afspraak?

Een afspraak plan je gemakkelijk zelf in via onze website. Dit kun je doen door op de rose button "Plan afspraak" te drukken en dan te kiezen voor het kleedmoment. Ook kun je naar deze pagina gaan voor meer informatie.

Konto

Icon for questionCan I change the password for my account?

If desired, you can change your account password at any time. Go to ' my account ' and then select change under 'my password'

Icon for questionI forgot my password, what now?

No problem, you can request and recover your password by going to the ' my account ' page at the top of the page and then clicking on 'forgotten password'.

Icon for questionMy details have changed, how do I report this?

You can change your details in your ' my account ' environment. Please be aware that if you change an address immediately after you have placed an order, this order will not automatically be provided with your new address.

Icon for questionHow can I delete my account?

If you wish to delete your account, please contact us. Clearly provide your name and address details and if you do this by email, please email from the email address known to us.

Icon for questionWould you like to subscribe or unsubscribe from the newsletter?

If you would like to be kept informed via our newsletter, you can do so by entering your email address at the bottom of each page and registering for free.

You can unsubscribe in various ways.

01. By clicking on the unsubscribe link in the emails we send.
02. By contacting us via our contact page. If you send us an email to unsubscribe, please email it from your email address known to our system.

Warranty & Complaints

Icon for questionGuarantee

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange repair or replacement free of charge. You have various options to contact us via our contact page. Together we will then look for a suitable solution.

Icon for questionComplaints

Of course we will resolve your complaint together. Contact us and explain your complaint/problem to us. We will always take your complaint seriously and handle it within 2 weeks at the latest.

If you email or text us, make sure that you include as much information as possible, such as your name and address, order number and possibly photos. Then we can handle your complaint even faster.

Icon for questionPrice difference

Unfortunately, we cannot compensate for price differences afterwards with offers or discounts.

Dresses Boutique also does not participate in offers, discounts or other promotions from other retailers that sell similar items/brands as Dresses Boutique. There is therefore no right to compensation for this.

Icon for questionWrong price

Obvious mistakes or apparent price errors in the offer do not bind Dresses Boutique to deliver/provide these goods. We do our utmost to ensure that prices are correct in the boutique and in the webshop, but cannot rule out human error.

Icon for questionDo you offer a size guarantee?

Unfortunately, we cannot offer you a size guarantee if you lose or gain (many) kilos in the time after you have purchased your dress or other item(s) from us. This is at your own risk.

Icon for questionOccasion/party has been cancelled!

We understand that situations may change, but we would like to inform you that we cannot provide a refund if the event such as communion, gala, wedding or any other party for which you purchased your outfit is cancelled. This applies even if all labels and tags are still attached to the item.

However, within the 14-day exchange period, you can select an alternative outfit for the same amount within this period. We would like to emphasize that no voucher will be provided either. We are ready to help you within these guidelines.

Sizes

Icon for questionWhat sizes do you sell?

Our range includes various sizes per brand and article, where we offer a range of choices, ranging from size 32 to 54. We are ready to assist and guide you during your search for the perfect outfit. Our goal is to ensure that you find the outfit that fully meets your needs.

Icon for questionDo you offer a size guarantee?

Unfortunately, we cannot offer you a size guarantee if you lose or gain (many) kilos in the time after you have purchased your dress or other item(s) from us. This is at your own risk.

Exchanges & Returns

Icon for questionWhat is your return policy in the boutique?
Icon for questionCan I still exchange products outside the return period?

After the 2-week exchange period has expired, it is unfortunately no longer possible to exchange your purchase.

Icon for questionWhat is your return policy for your webshop?
Icon for questionI provided an incorrect delivery address!

Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

What payment options do you offer?

Icon for questionWhat payment methods do you offer?

In our webshop you can currently only pay for your order via IDEAL.

In our boutique you can pay in the following ways:
- In cash
- Pin
- Credit card
- Dresses Boutique gift card

Icon for questionCan I pay safely in your webshop?

Of course you find it important to be able to shop safely online. We use a secure internet connection as soon as you start paying for your order. Your transaction data is sent encrypted over the internet via SSL. You do not need special software to pay with SSL. You can recognize a secure SSL server by the closed key at the top of your screen.

Icon for questionI live abroad, can I buy online from you?

Unfortunately, we currently do not ship orders outside the Netherlands.

Delivery time

Icon for questionWhen can I expect my order?

We do our best to deliver the order to you as soon as possible. We try to ship orders placed before 5 p.m. on workdays the same day. However, we are not always able to achieve this, sometimes products are out of stock and delivery of your order may take a little longer. If we have different delivery times for a product, we will mention this on the relevant product page. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.

Delivery is via PostNL's postman or parcel deliverer. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

Icon for questionCan I track my order?

Throughout the entire process we will keep you informed by email regarding the status of your package. You will also find a track & trace code in the emails with which you can check for yourself when you can expect your package.

You can easily track your package via this website .

Unfortunately, there is no track & trace code available for letterpus mail, as with smaller accessories.

Shipping & Shipping costs

Icon for questionWhat happens to my package if I am not at home?

If you are not at home, the delivery person will try to deliver your package to one of your neighbors or the delivery person will leave a note with delivery information. You can also trace your package via the track & trace code.

Icon for questionI have not received my package!

If you have not received your package, check via the track & trace code whether you can find out where your package is or whether a note has been left stating that your package has been delivered to one of your neighbors.

If you still cannot find your package, please contact us and clearly state your order number and name and address details. We will then search for your package for you.

Icon for questionMy package has been returned by the delivery person, what now?

If the delivery person has returned your package to Dresses Boutique and you have paid for your order, we will refund the costs to your account within 2 weeks. You can reorder your order. If we have paid the shipping costs, these will be deducted from the total amount to be returned.

Icon for questionMy package is incomplete, what now?

If not all items are in your package upon receipt, we kindly ask you to contact us as soon as possible.

Icon for questionI received the wrong item/size, what now?

If you have received the wrong item or size, we kindly ask you to contact us as soon as possible.

Icon for questionPostage costs

The prices stated in the webshop do not include shipping costs. The shipping costs we charge per order within the Netherlands are €5. We do not ship to the Wadden Islands.

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